INTRODUCTION Welcome to Panna Traders (“Company”, “we”, “our”, “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pannatraders.com (the “Site”) or engage with our Clearing & Forwarding (C&F) and logistics services. By accessing or using our Site, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
INFORMATION WE COLLECT We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you (“Personal Information”).
A. Personal Information You Provide:
Identity Data: Name, job title, and company name.
Contact Data: Email address, phone number, and physical billing/shipping addresses.
Logistics Data: Information regarding your shipments, cargo details, destinations, and consignee details required for C&F processing.
Correspondence: Any information you provide when contacting us via our “Contact Us” forms or direct email.
B. Automated Information Collection:
Device & Usage Data: IP address, browser type, operating system, referring URLs, device name, country, location, and information about how you interact with our Site (e.g., pages visited, time spent).
Cookies: We use cookies to enhance your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
HOW WE USE YOUR INFORMATION We use the collected information for legitimate business purposes, including:
Service Delivery: To facilitate logistics solutions, customs clearance, and freight forwarding services requested by you.
Communication: To send you administrative information, project updates, quotations, and responses to your inquiries.
Legal Compliance: To comply with Bangladesh Customs regulations, tax laws, and international trade compliance standards.
Site Improvement: To analyze user behavior and improve our website’s functionality and security.
SHARING OF YOUR INFORMATION We do not sell, trade, or rent your personal information to third parties. However, we may share data in the following strictly necessary circumstances:
Service Providers & Partners: With trusted shipping lines, transport operators, and customs agents strictly for the purpose of fulfilling your logistics contract.
Legal Obligations: If required to do so by law or in response to valid requests by public authorities (e.g., Bangladesh Customs, NBR, or a court of law).
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
DATA SECURITY We have implemented appropriate technical and organizational security measures to protect the security of any personal information we process. However, please remember that no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
INTERNATIONAL DATA TRANSFERS As an international logistics provider, your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
YOUR DATA RIGHTS Depending on your location, you may have the right to:
Access: Request copies of the personal data we hold about you.
Correction: Request that we correct any information you believe is inaccurate.
Deletion: Request that we erase your personal data, under certain conditions (unless required for tax/customs record-keeping).
THIRD-PARTY WEBSITES Our Site may contain links to third-party websites (e.g., Google Maps, Partner links). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any website you visit.
CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
CONTACT US If you have questions or comments about this policy, you may contact us at: